Krystal HigginsSenior Interaction Designer
Krystal Higgins is a senior interaction designer who helps connect people, products, and systems. An area she’s been working on for years, and is extremely passionate about, is the onboarding and guidance of new and existing users. She shares techniques for creating better onboarding experiences with designers around the world, authors a blog of onboarding advice, and maintains a repository of first time user experiences as reference. In addition to teaching teams about guiding users, Krystal designs all sorts of digital experiences than span the customer journey. She has worked at companies like NVIDIA, eBay, and Google to bring such experiences to life.
Designing an Onboarding Compass
Onboarding is not just a single event in the user’s experience. It is a process that links together many events, over time, to acclimate people to a new product or service. A well designed user onboarding experience will set up new users for success, adapt to changing situations, and guide them through multiple stages of their product journey.Through a combination of lecture and exercises, this workshop teaches teams how to identify and prioritize key onboarding actions, scaffold key onboarding actions with guidance that leads to next steps, and build onboarding into their everyday product development process. It’s geared toward designers and product managers who are about to embark on designing an onboarding experience for a new or existing product, or for those redesigning an existing onboarding experience.
User Onboarding for the Long Run
It’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving. People are constantly learning. And everyone learns at different speeds.
In this session, Krystal will share how good new-user experiences can be effective throughout the entire customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to in-product education.